Cancellation & Refund Policy

Cancellation & Refund Policy

Effective Date: 01 January 2026

Welcome to Pathotels (https://pathotels.com/). This Cancellation & Refund Policy outlines the terms under which bookings can be canceled and refunds are processed.

1. Cancellation Policy

Cancellation rules may vary depending on the hotel and booking type. Please review the cancellation policy mentioned at the time of booking.

Standard Cancellation

  • Free cancellation is available if canceled within the allowed time (as mentioned during booking)

  • After the free cancellation period, charges may apply

Last-Minute Cancellation

  • Bookings canceled close to check-in time may be non-refundable

  • Exact charges depend on hotel policy

No-Show Policy

  • If the guest does not check in at the hotel, the booking will be treated as a No-Show

  • No refund will be provided in such cases

2. Refund Policy

Eligible Refunds

Refunds are processed only if:

  • Cancellation is made within the allowed time

  • Booking is confirmed as refundable

  • Payment is successfully received by Pathotels

Non-Refundable Cases

No refund will be provided in the following cases:

  • No-show at the hotel

  • Cancellation after allowed time

  • Violation of hotel policies

  • Invalid or incomplete guest information

3. Refund Processing Time

  • Refunds are processed within 5–7 business days

  • It may take additional time depending on your bank or payment provider

  • Refund will be credited to the original payment method

4. No Partial Refunds

No partial refunds will be provided under any circumstances.

  • Early check-out will not be eligible for any refund

  • Changes in booking dates will not qualify for partial refunds

  • All bookings are strictly non-adjustable once confirmed

5. Booking Modifications

  • Changes to booking (date, time, guest details) depend on hotel availability

  • Additional charges may apply

6. Payment Issues

Pathotels is not responsible for:

  • Payment failures due to bank or gateway issues

  • Delays caused by third-party payment providers

7. Hotel Responsibility

  • Refund decisions may depend on hotel policies

  • Pathotels acts as a booking platform and does not control hotel refund decisions in all cases

8. Contact for Support

For cancellation or refund assistance, contact us:

Website: https://pathotels.com/
Email: contact@pathotels.in

9. Policy Updates

Pathotels reserves the right to modify this policy at any time. Updates will be posted on this page.

By booking through Pathotels, you agree to this Cancellation & Refund Policy.